What is conversion rate optimisation (CRO)?
CRO is the process of improving a website so a higher percentage of visitors take a desired action - buying, enquiring, signing up, or requesting a quote - without needing to increase traffic. It's driven by data and testing rather than guesswork.
How is CRO different from SEO?
SEO focuses on getting more visitors to a site through search rankings. CRO focuses on what happens once they arrive - turning a bigger share of that existing traffic into actual results. The two work best together: more visitors plus a higher conversion rate compounds.
What does a CRO process actually involve?
It typically starts with analysing existing behaviour - where visitors drop off, what they click, how far they scroll - then forming hypotheses about what's causing friction, and testing changes methodically rather than redesigning everything at once.
Do you use A/B testing?
Yes, where there's enough traffic to get statistically meaningful results. For lower-traffic sites, changes are often based on behavioural data, funnel analysis, and established best practice rather than formal split testing.
What kind of results can I expect from CRO?
Results vary by starting point and industry, but even small improvements to a form, page layout, or call-to-action can produce meaningful gains in leads or sales - since the same traffic is simply converting more effectively.
How long before I see results?
Some changes show impact within days once traffic accumulates; others need weeks to reach reliable data, especially with lower-volume sites. CRO tends to be an ongoing process rather than a single one-off fix.