Terms of Service
Last updated: 5 August 2026
1. Who we are
These terms govern your use of murmur8.uk (the “Site”) and any services provided by Murmur8, a web development and conversion rate optimisation consultancy operated by Paul Helyer (“Murmur8”, “we”, “us”, “our”).
Contact: hello@murmur8.uk
By using the Site or engaging us for services, you agree to these terms. If you don't agree, please don't use the Site or our services.
2. Use of the website
- The Site and its content (text, design, code, graphics, logos) are provided for general information about our services.
- You may not copy, reproduce, scrape, or reuse Site content for commercial purposes without our written permission.
- You must not use the Site in any way that could damage, disable, or impair it, or interfere with any other party's use of it.
- We may update, suspend, or withdraw the Site, or any part of it, at any time without notice.
3. Services
Where you engage Murmur8 for consultancy, development, or related services, the specific scope, deliverables, timescales, and fees will be set out in a separate proposal, quote, or contract (“Engagement”). These Terms apply alongside, and in the event of conflict are subordinate to, the terms of any signed Engagement.
Unless otherwise agreed in writing:
- Quotes are valid for 30 days from issue.
- Work begins once a proposal is accepted and, where applicable, any deposit is received.
- Timescales given are estimates, not guarantees, and may be affected by client responsiveness, scope changes, or third-party dependencies.
4. Fees and payment
| Item | Terms |
|---|---|
| Invoicing | Monthly in arrears / on project milestones / on completion |
| Payment due | 14 days from invoice date |
| Late payment | We reserve the right to charge statutory interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998, and to pause work until payment is received. |
| Expenses | Any third-party costs (e.g. licences, hosting, stock assets) agreed as part of an Engagement will be passed on at cost unless otherwise stated. |
5. Intellectual property
- Unless otherwise agreed in an Engagement, ownership of custom code, designs, and deliverables transfers to the client upon payment in full.
- Murmur8 retains ownership of any pre-existing tools, frameworks, libraries, or reusable components used to deliver the work, and grants the client a licence to use them as part of the delivered product.
- We may reference completed projects (e.g. in a portfolio or case study) unless you ask us not to.
6. Confidentiality
We treat client information, credentials, and business data shared with us as confidential, and will not disclose it to third parties except as needed to deliver the Engagement or as required by law.
7. Warranties and liability
- We provide services with reasonable skill and care, in line with good industry practice.
- We do not guarantee that software will be entirely error-free, or that specific business outcomes (e.g. conversion rate uplifts, lead volumes) will be achieved, as these depend on factors outside our control.
- To the fullest extent permitted by law, our total liability for any claim arising from an Engagement is limited to the fees paid for that Engagement in the preceding 12 months.
- We are not liable for indirect or consequential losses, including loss of profit, revenue, or data, except where such exclusion is not permitted by law.
- Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraud.
8. Third-party services
Projects may involve third-party platforms (e.g. hosting providers, payment processors, APIs). We are not responsible for the availability, performance, or policies of third-party services outside our control.
9. Termination
Either party may terminate an ongoing Engagement with written notice as specified in that Engagement. Work completed up to the point of termination will be invoiced and is payable in full.
10. Governing law
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to these terms
We may update these terms from time to time. The “last updated” date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated terms.
12. Contact
Questions about these terms can be sent to hello@murmur8.uk.